Service

Getting service when you need it is imperative. CNC Office Systems is committed to the fastest response time in the industry.

Our technical specialists are factory trained and have 50+ combined years of experience. We cross train our technical team on all our products to ensure your CNC systems are maintained to factory specifications. We provide on-site visits as well as remote services so your CNC systems are up and running with minimal interruption.

When you call for service, our service representative will first try to resolve the problem over the phone to minimize downtime. If the problem can’t be resolved immediately, a technician is dispatched. If you leave a voice mail, your call will be returned within 15 to 30 minutes.

Our emergency service calls have a one hour response time.

Some service calls may require coordination with other departments or services such as IT support. Where extended time is needed, we keep you informed every step of the way and can usually provide a loaner unit until the problem is resolved.

EXTENDED MAINTENANCE AGREEMENT

Properly serviced systems minimize problems and downtime with preventative care and parts replace. Our Extended Maintenance Agreements are the most economical way to ensure your document printing and imaging systems are always ready to perform.

Our Maintenance Agreement includes:

• All parts and labour including travel time.
• Exceptionally courteous and responsive technical service support.
• Diagnostic or on-site setup and re-configuration services.
• Diagnostic phone service to minimize downtime.
• 4-hour on-site response window – 1-hour on-site emergency response.
• Factory trained technicians who specialize in the units we sell and service.
• Original manufacturers’ parts stocked for proper part replacement.
• Free loaner unit.
• Regularly scheduled maintenance calls.
• Manufacturer-backed technical support services.
• Free “discovery” consultation to ensure a positive document solution has been provided to meet your needs now and in the future.
• Trade-up program for units that have been maintained by our service organization.
• Discounted consumable pricing on OEM or remanufactured products.

With a well-stocked inventory of original manufacturer’s parts, CNC Office Systems ensures service performance at the highest level.